Terms of Service

SFE is an online marketplace that connects NDIS participants with independent support workers. Support workers are independent contractors who run their own businesses — they are not employees of SFE. SFE facilitates discovery, booking, payment, invoicing and compliance, but the support services themselves are provided by the worker to the participant.

You must be at least 18 years old and able to enter a binding agreement. You are responsible for the accuracy of the information in your account and for keeping your login secure. We may suspend or close accounts that breach these terms or that present a safeguarding risk.

As an independent worker you must: hold and maintain your own Australian Business Number (ABN); hold and keep current the three required checks (NDIS Worker Screening, Working With Children Check and National Police Certificate) and any qualifications relevant to the services you offer; sign the Subcontractor Agreement; and deliver services safely, lawfully and in line with NDIS standards. Workers who lack a current required check are hidden from search and cannot have bookings confirmed.

Holding your own public liability insurance is not currently a condition of using the platform. SFE is arranging organisation-level insurance for supports booked through the platform and will update these terms when that cover is in place.

Participants must provide accurate plan and funding information, ensure they have available funds for the supports they book, treat workers with respect, and provide a safe environment for the delivery of supports.

SFE charges a platform fee on both sides of a booking: 5% of the agreed rate is added to the participant’s bill, and 7.5% of the agreed rate is deducted from the worker’s payout. Together that is 11.9% of what the participant pays. Goods and services tax (GST) may apply to the platform fee. Payments are processed by Stripe; by transacting on the platform you also agree to Stripe’s terms. Fees are disclosed before a booking is confirmed and may change on notice.

Bookings are subject to a pre-booking eligibility check, including available budget and worker compliance. Cancellation terms and any applicable notice or charges are shown at the time of booking. SFE may decline or block a booking that fails a safeguarding or eligibility check.

The platform enforces credential checks, high-risk service gates, digital policy acknowledgements and incident reporting to support safe service delivery. You agree to comply with these requirements and to report incidents promptly and honestly. Serious or reportable incidents may be escalated to the NDIS Quality and Safeguards Commission.

Nothing in these terms creates an employment, partnership or agency relationship between SFE and a worker, or between a participant and SFE in respect of the support delivered. Workers set their own rates and choose the work they accept.

To the maximum extent permitted by law, SFE is not liable for the acts or omissions of participants or workers, or for the quality of services arranged through the platform. Nothing in these terms excludes rights you have under the Australian Consumer Law that cannot lawfully be excluded.

You may close your account at any time, subject to settling any outstanding bookings or invoices. We may suspend or terminate access for breach of these terms, non-compliance, or to protect users.

We may update these terms from time to time and will post the updated version here. These terms are governed by the laws of Queensland, Australia, and you submit to the courts of that jurisdiction.

Support For Everyone · ABN 50 686 098 448
Email: admin@supportforeveryone.com.au